Contact

We’re here to help — anytime, anywhere.
At ShopNovus, we believe great service doesn’t end after checkout. Whether you have a question, need help with your order, or just want to share feedback, our team is ready to assist you.

💬 Get in Touch

📧 Email: support@shopnovus.com
We usually reply within 1–6 hours, even on weekends.

💬 Live Chat:
You can reach us directly through the chat icon on the bottom right of our website — available 24/7.

📦 Order Support:
For help with existing orders, please include your Order ID and email address used during checkout.

🕓 Business Hours

Our support team is active 24/7, so you’ll never have to wait long.
We’re based online — always connected, always ready.

🗺️ Headquarters (For Business Inquiries Only)

ShopNovus HQ
Global Operations – Online Retail Division
📍 Operates Worldwide 🌍

❤️ Our Promise

We treat every customer with the same care and respect we’d want for ourselves.
If something’s wrong — we’ll fix it. If you’re happy — we’ll celebrate it with you.

Your trust means everything to us.
Contact us anytime, and experience the Novus difference.